Because everything we create is “custom made,” we require payment in advance, prior to the start of your job, to secure your time on our calendar.
Please contact us for payment terms on projects of $10,000 and up.
All payments are non-refundable. However, to ensure your 100% satisfaction, we offer up to three free revisions of your first draft within 15 days of delivery. (Please note that once you use or publish a draft, or any part of it, that becomes the “final draft” and we will assume that you’re satisfied with it. No further free revisions will be included.)
For hourly projects such as consulting, work is billed against a retainer fee, payable in advance.
Hiring us, either via KathleenHanover.com, any other gig portal, or in the real world constitutes consent to our Creative Agreement.